If something isn't working the way it should, or you simply have a question, we want to hear from you. The contact details for reaching our support team are listed on this page — use whichever channel suits you, and a member of our team will pick it up.

Our support team handles the full range of player enquiries: account access, verification queries, payment questions, bonus clarifications, and technical issues during gameplay. They are authorised to investigate and resolve most matters directly, without passing you from person to person. If something falls outside their scope, they will escalate it to the relevant internal team and keep you informed of progress.

What to include when you write to us

The quickest way to get a resolution in a single exchange is to give us everything we need upfront. Please include the username or e-mail address registered on your account, a clear description of what happened, the date and time if it relates to a specific transaction or game session, and — for payment matters — the payment method used and the approximate amount involved. The more context you provide, the less back-and-forth is needed.

One thing worth knowing: we will never ask you for your password, your full card number, or any authentication code sent to your phone or e-mail. If you receive a message claiming to be from BetMica that asks for any of those details, do not respond to it and contact us immediately through the channels on this page. Protecting your account security is a responsibility we take seriously, and our team has no legitimate reason to request that kind of information.

Responsible gambling requests

If you need to set a deposit limit, take a cooling-off break, or request a self-exclusion, please contact us directly and state clearly what you need. We treat these requests as a priority. A deposit limit or cooling-off period will be applied promptly once we have confirmed your identity. Self-exclusion requests are permanent and irreversible — we will walk you through the process and make sure you understand what it means before it is applied. There is no waiting period designed to discourage you; if you ask us to restrict your account, we act on it.

If your concern cannot be resolved through standard support, you have the right to raise a formal complaint. To do this, put your complaint in writing and send it to us through the contact details on this page, marking it clearly as a formal complaint. We will acknowledge it, investigate the matter, and respond with our findings. If you remain unsatisfied after that process, you may refer the matter to our licensing authority, Anjouan Gaming (Comoros), in accordance with their procedures. We will provide you with the relevant contact information if it reaches that stage.

We are here to help — reach out whenever you need to.